Privacy policy
Introduction
This Privacy Policy describes how HYN Clothing and its affiliates (collectively, “HYN Clothing”, “we”, “our”, “us”) collect, use, share, protect, or otherwise process your information/personal data through our website https://hynclothing.com (hereinafter referred to as the “Platform”).
Please note that you may browse certain sections of the Platform without registering with us. We do not offer any product or service under this Platform outside India, and your personal data will primarily be stored and processed in India.
By visiting this Platform, providing your information, or availing any product or service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and applicable service/product terms and conditions, and agree to be governed by the laws of India, including laws applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.
Collection of Information
We collect your personal data when you use our Platform, services, or otherwise interact with us during the course of our relationship.
The information we collect may include, but is not limited to:
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Name
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Date of birth
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Address
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Telephone/mobile number
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Email ID
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Proof of identity or address
With your consent and in accordance with applicable laws, we may also collect sensitive personal data such as:
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Bank account details
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Credit/debit card or other payment instrument details
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Biometric information (such as facial features or physiological information), where applicable and opted for on the Platform
You always have the option to not provide certain information by choosing not to use a particular service or feature on the Platform.
We may track your behaviour, preferences, and other information that you choose to provide on the Platform. This information is compiled and analysed on an aggregated basis. We also collect information related to your transactions on the Platform and third-party business partner platforms.
When a third-party business partner collects your personal data directly, their privacy policy will apply. We are not responsible for the privacy practices or content of such third-party privacy policies, and we recommend reviewing them before sharing any information.
If you receive any email or call claiming to seek sensitive information such as debit/credit card PIN, net-banking credentials, or mobile banking passwords, do not share such information. If already disclosed, report it immediately to the appropriate law enforcement authority.
Usage of Information
We use your personal data to:
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Provide services requested by you
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Assist sellers and business partners in order fulfilment
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Enhance customer experience
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Resolve disputes and troubleshoot problems
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Inform you about offers, products, services, and updates (online and offline)
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Customise your experience on the Platform
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Detect, prevent, and protect against fraud or criminal activity
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Enforce our terms and conditions
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Conduct marketing research, analysis, and surveys
Where marketing communication is involved, you will be given the option to opt out.
Please note that denial of certain permissions may affect access to specific services or features.
Sharing of Information
We may share your personal data with:
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Our group entities, corporate entities, and affiliates
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Sellers, business partners, and service providers (including logistics partners and payment providers)
Such sharing is required to:
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Provide services and products
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Comply with legal obligations
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Enforce agreements
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Facilitate marketing and advertising
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Prevent, detect, and investigate fraudulent or illegal activities
We may also disclose personal or sensitive personal data to government authorities or law enforcement agencies if required by law or in good faith belief that such disclosure is necessary for legal compliance or protection of rights, property, or safety.
Security Precautions
We adopt reasonable security practices and procedures to protect your personal data from unauthorised access, loss, misuse, or disclosure.
While we use secure servers and follow security guidelines, data transmission over the internet is not completely secure. By using the Platform, you acknowledge and accept the inherent risks associated with online data transmission.
Users are responsible for maintaining the confidentiality of their login credentials.
Data Deletion and Retention
You may delete your account by accessing your profile and settings on the Platform. Deleting your account will result in the loss of all associated information.
You may also contact us using the details provided below for assistance. Account deletion may be delayed in case of pending grievances, claims, shipments, or services.
We retain personal data only for as long as required for the purpose for which it was collected or as mandated by applicable laws. We may retain anonymised data for analytical and research purposes.
Your Rights
You may access, rectify, and update your personal data through the functionalities available on the Platform.
Consent
By using our Platform or providing your information, you consent to the collection, use, storage, disclosure, and processing of your information in accordance with this Privacy Policy.
If you provide personal data relating to others, you confirm that you have the authority to do so.
You consent to being contacted via SMS, calls, emails, or instant messaging apps for purposes specified in this Privacy Policy.
You may withdraw consent by writing to the Grievance Officer using the contact details below, mentioning “Withdrawal of consent for processing personal data” in the subject line. Withdrawal will not be retrospective and may affect access to services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices. Significant changes will be notified as required under applicable laws. We encourage you to review this policy periodically.